Subscribe by Usage FAQ

How does it work?

Choose a coffee to subscribe to, or select our Roaster's Pick for a rotating selection of our favorite House Blends. You can change this at any time.
Once you receive the scale (this will be shipped separately with your first Subscribe by Usage order), sync it with your WiFi network once. You can zero the scale with any container you'd like.
The ordering system is advanced. We estimate your future consumption and likelihood of resupply arriving continuously.
The scale battery lasts a year.
We track all orders until they arrive and replace them if they don't.

Do I have control over ordering?

Yes! You will get an alert 8-12 hours before orders are placed so you have a chance to change your coffee, postpone or cancel the order.
This alert can be via SMS, email or iOS app.
You can also customize how "eager" our algorithms are to order for you. We can be paranoid and try to optimize for "never running out", we can "balance priorities" or we can try to order later to optimize freshness.