• - What if I have an equipment issue or breakdown?

If you have an equipment issue or emergency, please email service@devocion.com and your sales rep for immediate assistance. Please be as detailed as possible about what the issue is, and include any photos or videos that could help us assess the problem. For regular, non-urgent maintenance concerns, service scheduling is done every Monday for the current week.

• - What can I expect with equipment servicing and technical support?

Our service team provides monthly service check-ins, as well as in-depth six-month and annual Preventative Maintenance (PM) visits at no additional cost.

• - A six-month PM visit includes rebuilding steam wands, gasket changes, burr cleaning, and changing out worn parts.
• - An annual PM visit includes fully servicing all coffee equipment. Please expect your coffee equipment to be fully maintenanced including changing safety valves and addressing electrical/heating elements. Annual PM visits take approximately 2-3 hours to complete during which your equipment may not be usable. It is best to schedule these visits during non-peak hours.

Please let your sales representative know if you have any preferred service days or times, between 9am and 5pm (the latest available PM appointment is 4pm). In between service visits, daily cleaning and proper maintenance of equipment is essential to maintain longevity. Our education team will provide you with training and information for your specific machines.